Shipping Information

Our shipping information.

Foreign orders
Maps with the size 90x60cm are normally sent from Sweden with UPS, EMS International and DHL. We reserve the right to use other shipping methods without your knowledge.

The product(s) is sent as soon as possible after the order is fully paid and we see it on our bank account.

Estimated delivery time is usually 3-5 business days after successful payment. This will not apply if the order is made on a weekend, holiday or day before a holiday etc. In that case, it will be sent the next business day after the payment has been completed.

Important!
It’s very important that you provide the correct mobile number and e-mail where you can be reached directly. Notifications from carriers are handled by SMS or E-mail. Pinboard King may also try to reach you to discuss matters concerning other carrier, shipping methods and more. So we ask you to be available on the mobile number you provided for the next 12 hours of ordering. We point this out so Pinboard King can have the shortest delivery times possible.

Some carriers the Pinboard King uses:

Fedex

Terms and Conditions
Advance payment through Payson or Paypal.
We’ll have up to 5 business days for us to arrange a new product, if the Stock information is wrong and we currently do not have the paid product in store. You’ll get a full refund if we fail to arrange a new product in that time. Every order is logged and IP-addresses are saved.

Bank Details
Länsförsäkringar Bank
IBAN-nummer: SE48 9020 0000 0902 3709 3687
BIC/SWIFT-adress: ELLFSESS

Swedish Bankgiro number: 145-5765

Product Return Policy
If you’re not satisfied with the item you’ve ordered and there’s nothing really wrong with it, it can be returned in a ”salable condition” and should be 100% free of animal hair and should not be damaged in any way. We only accept returns within 14 days of the order, which we’ll base on the receipt or order confirmation. All shipment costs and other costs will be handled by the costumer. Pinboard King only refunds the products value.
We’ll refund the purchase excluding VAT if you’re a business customer. We will not refund any shipment costs or other expenses you may have had with the purchase.
A return handling fee of €20 will be deducted from all returns for maps up to 90cm x 60cm or products valued 990;- SEK.

The return handling fees are including VAT for private customers and are excluding VAT for business/government customers. We’ll charge double shipping costs if the products are not collected. The invoice has to be fully paid within 10 days. Otherwise the invoice will be sent to debt collection.

Have the front of the item facing down in the packaging when returning it! Crediting/Refund
Estimated time with crediting is normally 2-5 days, depending on which bank you have. It may be longer during holidays.

Do you have any questions?
The simplest way to reach Pinboard King is to E-mail: info@kartkungen.com Alternatively you can call (+46) 0720286929 during weekdays 10.00AM – 03.00PM (UTC/GMT+2).

All images on the website belong to Pinboard King.
Kartkungen (Pinboard King) is registered at the Swedish Companies Registration Office. All logos are patented at the Swedish Patent and Registration Office and at OHIM.